Videa names veteran healthcare leader as VP of customer success

BOSTON, July 20, 2022 – Videa, the leading dental diagnostic AI solution, today announced the addition of healthcare veteran Jeremy Kean as vice president of customer success. Kean brings more than 20 years of customer success experience to the company’s executive team, including successful tenures at WebMD and HealthSparq, where he successfully built and managed customer success teams that grew more than 700%.

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Videa, which secured FDA clearance in mid-2022, is already on track to be in hundreds of practices by the end of the year, with a total target of more than 7,500 supported practices by late 2023. As VP of Customer Success, Kean will lead the team focused on client implementation and onboarding, user support and account management, as well as growing and nurturing customer relationships. 

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“We are committed to delivering AI solutions purpose-built for dentists that augment their clinical expertise with evidence-based, concurrent X-ray reads without adding any steps to their workflows,” said Florian Hillen, founder and CEO of Videa. “Jeremy’s expertise in designing and implementing customer success programs at impressive healthtech startups in the hyper-growth stage is the perfect addition to our team, so we continue to deliver the transparent, seamless experience our customers deserve.”

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“Videa is using AI in such an exciting and unique way in that it has an immediate impact in dental-patient engagement as well as for the dentists to support immediate, chair-side decisions,” said Jeremy Kean, VP of Customer Success at Videa. “Customer success in healthcare is particularly important because organizations that don’t have proper customer success infrastructure are missing out on the strategic value in measuring client satisfaction - bringing that back to the organization to help enhance and further the product to make it even more impactful.”

About Videa

Founded in 2018 and born out of Harvard and MIT artificial intelligence (AI) research, Videa is on the mission to improve dental patient health through the power of AI. Videa’s platform drives the improved quality of care for patients by using AI to augment the diagnosis and treatment planning capabilities of providers. Partnering with leading DSOs across the country, Videa is committed to helping usher in the age of preventative care in dentistry. Backed by leading venture capital firms Spark Capital, Zetta Venture Partners and Pillar VC, and angel investors, Videa is headquartered in Boston.